RMA Request On-Line Form

We have launched enhancements to our RMA process!

We believe the investment into our technology and automation will provide an improved customer experience and allow you to process your warranty and out of warranty repairs in an efficient and timely manner!

For the full RMA procedure please navigate here. This covers initiating a RMA, our assessment steps, and returning the device to you.

Provider RMA Request Form

Thank you for using Inogen's on-line Provider RMA Request Form. Please complete all required fields in the form below. When finished, simply submit your request by clicking on the 'submit information' button at the bottom of the form. Please do not include any patient specific information in your responses. If you are an Inogen One user, please do not fill out this form and contact your oxygen provider for assistance.

All required fields are marked with a *

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Provider Information

Customer Number*

Company Name*

Contact Name*

E-mail Address*

Phone Number*

Address Line 1

Address Line 2

City

State/Province

Zip/Postal Code

Country*

Shipping Address

(If different from company address)

Address Line 1

Address Line 2

City

State/Province

Zip/Postal Code

Country

Product Information

Remove Product

Product Being Reported*

Serial number of product or device serial number for un-serialized accessory.*

View serialized products.

PO Reference

return reason*

Please indicate if the product complaint resulted in user harm or injury and requires further investigation.*

Yes

Additional details and summary of issue (describe specific error messages, event, or how device was related to harm or injury, if applicable)*

Add Product

I consent to being contacted by Inogen in regard to Inogen products. I acknowledge that I have read and understand the Inogen Privacy Policy. I understand that I can withdraw my consent at any time.*

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Serialized Products

Inogen One G1 Concentrator
Inogen One G1 Battery
Inogen One G2 Concentrator
Inogen One G2 AC Power Supply
Inogen One G2 DC Power Supply
Inogen One G2 External Battery Charger
Inogen One G2 12 Cell Battery
Inogen One G2 24 Cell Battery
Inogen One G3 Concentrator
Inogen One G3 AC Power Supply
Inogen One G3 External Battery Charger
Inogen One G3 8 Cell Battery
Inogen One G3 16 cell Battery
Inogen One G3 Sieve Beds/Columns (Flow settings 1-4)
Inogen One G3 Sieve Beds/Columns (Flow settings 1-5)
Inogen One G4 Concentrator
Inogen One G4 AC Power Supply
Inogen One G4 External Battery Charger
Inogen One G4 4 Cell Battery
Inogen One G4 8 Cell Battery
Inogen One G4 Columns
Inogen One G5 concentrator
Inogen One G5 External Battery Charger
Inogen One G5 AC Power Supply
Inogen One G5 8 Cell Single Battery
Inogen One G5 16 Cell Double Battery
Inogen One G5 Backpack
Inogen One G5 Carry Bag
Inogen One G5 Columns
Inogen One G5 DC Cable
Inogen Rove 6
Inogen One At Home Concentrator
Inogen One At Home Concentrator Columns

Inogen, Inc. - Provider site

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